IT Administrator

Job Description

SUMMARY

Ouzinkie is looking for an IT Administrator to provide responsive and thorough technical administration of the enterprise infrastructure to include on-premises and cloud infrastructure, systems, and networking. The IT Administrator will also analyze and resolve end user hardware and software problems and provide end user training where required. Excellent technical knowledge, troubleshooting/ root cause analysis (RCA), documentation skills, and the ability to communicate effectively are key for this role.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Able to installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Conduct research on IT products, services, protocols, and standards in support of system procurement and development efforts.
• Interact with vendors, service providers, and contractors that provide IT products and services.
• Work on critical IT systems including e-mail, file, print, and backup systems and company phone systems.
• Manage all network hardware and equipment, including firewalls, routers, switches, and wireless access points.
• Responsible for the timely application of all system updates and patches.
• Oversee all IT asset management, including maintenance of inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts, permissions, and access rights.
• Administer all hosted systems and services (IAAS, PAAS, SAAS).
• Perform system backups and recovery.
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform IT system improvements, upgrades, and repairs.
• Provide technical support to end-users in a timely and efficient manner, owning assigned tickets through closure.
• Ensure the security of all IT systems and maintain compliance with all applicable regulations.
• Maintain regular and punctual attendance.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

Job Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Information Technology or related field.
• Five (5) years of experience working in Information Technology.
• Microsoft and Information Security certifications preferred.
• Working knowledge of cybersecurity principles and practices.
• Must obtain and maintain a valid driver’s license and be insurable by the company’s insurance carrier.

DESIRED QUALIFICATIONS & SKILLS

• Familiarity with Azure and AWS hosting environments.
• Experience managing MS Office 365 and related services including mail, Sharepoint, OneDrive, Defender, and InTune.
• Extensive application support experience with Microsoft Office and Adobe products.
• Working technical knowledge of current network hardware, protocols, standards, and best practices.
• Knowledge of applicable data privacy practices and laws with ability to exercise mature judgment, specifically in recognizing and respecting the confidential nature of corporate and personnel matters.
• Familiarity with current authentication standards and practices such as MFA, FIDO, and passwordless authentication.
• Strong oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to present complex technical concepts in clear, user-friendly language.
• Experience with secure remote desktop applications.
• Proven research, analytical, and problem-solving abilities.
• Self-starter with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal skills and customer service orientation with the ability to provide excellent support to users with a wide variety of technological skills and experience.
• Must prioritize accuracy and thoroughness and have the ability to monitor their own work to ensure quality.
• Experience working in a team-oriented, collaborative environment.

WORK SCHEDULE

TRAVEL

DRIVING REQUIREMENTS

Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy.

Driving, with or without accommodation, may be required when traveling and/or short occasional amounts of local driving. The expected driving time is less than 5%

WORK ENVIRONMENT

The majority of work is performed in a professional office setting and in some off-site locations during project transitioning with a wide variety of people in different functions, personalities and abilities.

PHYSICAL DEMANDS

Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing and seeing up close, at a distance, along the periphery, with depth perception and the ability to adjust focus; occasional walking, crawling or standing, occasional lifting of up to 50 lbs. It is Ouzinkie Native Corporation’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders, and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

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Benefits Package Eligible Education Bachelor's Degree Category Information Technology Exemption Type Exempt Travel 0 - 25%