Veterinary Practice Manager

Job Description

Job Description

At Mt. Olive Veterinary Hospital, our veterinarians are passionate about providing exceptional care and service to the families and pets in our community. We are seeking an experienced and motivated Practice Manager to join our team and help us continue that mission.

As the Practice Manager, you will serve as the financial and operational leader of the hospital. Working closely with hospital leadership and Community Veterinary Partners (CVP), you’ll ensure efficient daily operations, strong financial performance, and a positive, collaborative team culture. This is a hands-on leadership role that combines business acumen, team development, and client service excellence.

Key Responsibilities Human Resources

Oversee all HR functions, including recruitment, onboarding, training, scheduling, and performance management

Conduct performance evaluations and support department leads in staff development

Maintain compliance with OSHA, safety, and workers’ compensation requirements

Implement and update Employee Safety and Disaster Plans

Communicate hospital updates, policy changes, and client feedback to the team

Address and document personnel concerns and performance counseling

Operations

Partner with CVP and hospital leadership to ensure smooth daily operations

Respond promptly and professionally to client concerns, collaborating with the Lead Veterinarian and Regional Team as needed

Support hospital marketing initiatives in partnership with CVP and the Lead Veterinarian

Maintain a clean, safe, and well-equipped facility, coordinating repairs and maintenance as needed

Ensure compliance with all regulatory requirements (licensing, permits, radiation, etc.)

Oversee inventory control and ordering within budget parameters

Manage hospital communications, patient reminder systems, and practice management software

Lead or participate in staff and leadership meetings

Marketing & Community Engagement

Manage client communications and social media presence

Build and maintain community partnerships and referral relationships

Represent the hospital at local events to enhance visibility and client growth

Financial Management

Participate in budgeting, P&L reviews, and financial performance monitoring

Partner with the Regional Team to manage expenses and identify opportunities for growth

Process payroll and oversee banking, deposits, and vendor payments

Prepare regular business reports and ensure accuracy in financial records

Qualifications

3+ years of experience in veterinary management or other related role

Strong leadership, communication, and organizational skills

Demonstrated ability to build a positive team culture and deliver excellent client service

Financial management experience, including budgeting and reporting

Proficiency in veterinary practice management software (preferred but not required)

CVPM certification (preferred but not required)

Why You’ll Love Working With Us

Collaborative, compassionate team environment

Competitive salary and comprehensive benefits

Opportunities for professional development and career growth

A supportive culture focused on quality care and client relationships

Join a team that’s dedicated to making a difference in the lives of pets, their families, and each other.

Apply today and help lead our hospital to continued success!

SUPERVISORY RESPONSIBILITIES

The Practice Manager is responsible for managing all hospital team members.

REQUIRED EDUCATION & EXPERIENCE

3+ years Hospital management experience. College preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certification in Veterinary Practice Management preferred but not required.

Community Veterinary Partner's mission is to bring joy to families by providing the best care possible for the pets they love. We know that when veterinary professionals have what they need to thrive, pets thrive too. That’s what CVP is all about : building a community that provides extraordinary care for all its members, no matter how many legs (or wings) they may have. CVP knows what's important to people and making sure they have what they need so they can focus on delivering great care is our priority. At the end of the day, we’re more than just pet people. We’re pet people people. More information is available at www.cvpco.com.

Benefits :

• 401(k) w / matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

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