Social Media & Community Engagement Lead

Job Description

Job Description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined / recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role

As the Social Media & Community Engagement Lead, you will be the eyes, ears, and voice of Steer & AutoOps, driving conversations and community growth across Facebook groups, Instagram, YouTube, and TikTok. You will create value-driven content, spark discussions, and build connections to foster an engaged and active digital community.

The ideal candidate is strategic, adaptable, and 100% obsessed with making SaaS feel more human.

What You'll Do :

Community Engagement & Thought Leadership

• Build and nurture a strong, engaged social community by creating opportunities for connection, collaboration, and shared learning among shop owners.
• Actively create and post relevant content in owned Facebook groups, YouTube, Instagram, and TikTok to spark discussions and provide valuable insights.
• Act as a bridge between AutoOps & Steer and the auto repair community, providing feedback that shapes product and marketing.
• Organize and moderate live discussions, Q&As, and AMAs.

Content Creation & Curation

Brand Representation & Advocacy

Data & Performance Tracking

What Makes You a Great Fit :

Interview Process

We Offer

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.