Digital Success Program Manager

A company is looking for a Digital Success Program Manager to drive digital customer engagement and success programs.

Key Responsibilities

Plan, execute, monitor, and control digital and operational programs, ensuring timely and budget-compliant delivery

Oversee customer escalation management, ensuring timely resolution and visibility of high-impact customer issues

Drive execution of digital initiatives and collaborate with cross-functional teams to optimize customer engagement and retention metrics

Required Qualifications

3+ years of experience in Program or Project Management, Customer Success Operations, or related roles within SaaS or technology companies

Proven ability to manage complex, cross-functional programs and achieve measurable outcomes

Familiarity with digital engagement and automation platforms

Experience in stakeholder management and facilitation

Experience in the restaurant or hospitality technology industry preferred