Manager of IT Operations- Hybrid (Apex, NC)

Job Description

Job Description

About MyComputerCareer (MyCC) :

At MyComputerCareer, we’re transforming lives through tech education! Our mission-driven team is dedicated to helping students achieve life-changing careers in IT. With a family-like culture rooted in Love, Customer First, Excellence, and Ethics, we’re focused on making a lasting impact. Join us and be part of a dynamic, fast-paced environment where your contributions truly matter.

Location : Hybrid, Apex NC

PURPOSE OF POSITION :

The IT Operations Manager position, from My Computer Career’s leadership office, oversees and directs the day-to-day activities of the organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. IT operations managers lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.

The IT operations manager provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

• Monitor servers, networks, and computer systems for irregularities and performance issues.
• Assesses system data and error logs, along with user reports, to determine areas for improvement or repair.
• Determine when systems or servers are due for upgrades.
• Directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives.
• Assesses current department needs and helpdesk inquiries and assigns personnel to resolve each issue.
• Develop IT policies and procedures to ensure that the department operates effectively and reliably.
• Develop guides for users and technicians, such as P&P and SOP documents for IT department personnel.
• Provide direct customer support for help desk escalations. IT operations manager will help make final decisions as to hardware of software replacement or updates and in accordance with IT budgeting.
• Assesses department and business needs related to equipment and services and presents them to CIO.
• Oversees upgrades and installations to support IT department activities while upgrading systems and servers and migrating the organization’s data. They may introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Monitor and evaluate efficacy of software / hardware usage, providing items to be covered in training of users, assisting them in productivity efficiencies.
• Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary.
• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.
• Create & Maintain VLANs, Firewalls, WiFi, Security Cameras, etc.
• Software & Hardware configurations, VMs, Phishing campaigns, Backups, Telephony, interoffice communication.
• Participate in Team meetings, providing input and suggestions, and prepare minutes of discussion items.
• Assist in gathering bid prices on equipment and supplies as needed.
• Monitor and report licenses on applications to ensure compliance as needed.
• Utilize technology to provide staff with a fast, accurate and secure method of gaining access to information so they can service the customer in the fastest and most efficient manner possible.
• Ensure that all necessary patches are applied to all servers.
• Provide a secure environment for systems, servers, and overall technology.
• Safeguard and keep completely private, except where explicitly stated, all company intellectual property, including but not limited to passwords, email, documents, hardware, software, infrastructure, etc.
• In charge of overall cyber security for the organization.
• This position requires flexibility to travel to offsite locations near and far as required.

KEY COMPETENCIES

PREFERECES

EDUCATION & EXPERIENCE REQUIREMENTS

PHYSICAL AND COGNITIVE DEMANDS :

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their manager

We are an Equal Opportunity Employer.