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Patient Services Team Lead
Patient Services Team LeadOC Orange 100 • Orange, CA, US
Patient Services Team Lead

Patient Services Team Lead

OC Orange 100 • Orange, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative Team Lead you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

  • Greets and register patients in a friendly and service-oriented manner obtaining complete and pertinent information;
  • Creates and maintains weekly Patient Service Representative schedule
  • Answers patient questions for scheduling, preps for studies or insurance
  • Communicates with Radiologists and referring physicians, addressing any concerns
  • Properly address patient, co-workers or vendors complaints
  • Trains new employees when needed

You Are :

  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

    • To Ensure Success In This Role, You Must Have :

  • High School Diploma or GED
  • Intermediate to advanced computer skills
  • Strong multitasking and communication skills
  • Experience providing exceptional customer service
  • Medical terminology knowledge and recent medical / radiology office experience is preferred.

    • We Offer :

  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.
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