Senior Desktop Systems Engineer

San Francisco, CA

Summary

Are you ready to play a key role in driving growth at a top law firm? Preier, global law firm is seeking a Senior Desktop Systems Engineer to manage Azure and Intune environments. In this role you’ll oversee analysis, design, implementation, and maintenance of OS deployment, updates, security, and group policy enforcement. You’ll manage Active Directory, Group Policy, BitLocker, BIOS, and OS security policies. You’ll handle level 3 support tickets, resolve vulnerabilities using scripting and PowerShell, and ensure high client services and satisfaction across all responsibilities and areas of the position.

Responsibilities

• Establish, engineer, and implement procedures and processes to improve efficiency and the quality of the user experience with applications and systems.
• Install, maintain, and administer Azure, Intune, Active Directory, GPO, OSD, Bitlocker, Office365 and ensure services and needs are met.
• Utilize in-depth application knowledge to identify, anticipate, manage, and resolve complex problems relating to Active Directory, Azure, Intune, operating system management and security dev ops and related technology in use at the firm.
• Engineer and implement operating system deployment, software and patch distribution management such as RIS / WDS, WPE, MECM / SCCM / OSD, Intune, WSUS.
• Evaluate and recommend workstation hardware, such as desktop, laptop, tablet computers, peripherals and accessories.
• Ensure all operating systems have the latest security updates, service pack level including device driver maintenance through the use of patch management and / or software distribution as well as operating system builds with WDS, OSD, and WPE.
• Create, deploy and maintain automated installations and repetitive tasks associated with workstation and server administration using scripting languages such PowerShell, Windows Host Script.
• Lead in application installation package creation with Task Sequencing, Powershell and Windows MSI.
• Possess in-depth knowledge of Microsoft Azure Intune and Powershell to meet the firm needs to resolve and troubleshoot problems in areas of expertise.
• Provide technical support to other IT analysts, assisting them with the operating system deployment, cloud and application software installation.
• Log technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitor support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements.
• Prepare and update technical documentation; ensure non-technical decision makers understand technical matters.
• Reachable outside of standard working hours as needed.

Qualifications

Benefits

Compensation

$140,000.00–$185,000.00, plus bonus.

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