Enterprise Support Specialist - Zoho Finance System

Salary : $85,000 - 100,000 per year

Requirements :

• I have over 4 years of experience in a technical support, customer success, or client-facing technical role, ideally in SaaS or financial software environments.
• I possess a solid understanding of financial principles, encompassing accounting, payroll, inventory management, and tax compliance.
• I have hands-on experience with financial software such as Zoho Books, QuickBooks, Xero, NetSuite, or similar ERP platforms.
• I demonstrate strong troubleshooting abilities and can resolve complex technical issues pertaining to software applications, custom workflows, integrations, and APIs.
• I possess excellent verbal and written communication skills, allowing me to convey intricate technical concepts to non-technical audiences easily.
• I have experience collaborating with enterprise clients and managing multiple stakeholders.
• I am capable of prioritizing and managing multiple issues in a fast-paced environment.
• I am willing to travel as necessary to engage directly with customers on-site (~20%).
• Preferred : I possess knowledge of region-specific financial regulations, such as GST, VAT, payroll tax, or 1099 reporting.
• Preferred : I have experience with scripting languages like Python or JavaScript for automation and customizations.
• Preferred : I have previous exposure to Zoho products or similar B2B SaaS ecosystems (Salesforce, Microsoft, Oracle, etc.).

Responsibilities :

I deliver exceptional technical support for Zoho’s financial suite, addressing complex issues related to accounting, expense management, billing, inventory, and payroll.

I assist customers in configuring integrations between Zoho Financial Applications and external tools, including CRMs, payment gateways, and inventory systems.

I proactively offer system reviews, performance optimizations, and strategic advice tailored to the unique business needs of enterprise customers.

I serve as the escalation point for critical issues, collaborating with product and engineering teams to achieve effective resolutions.

I support customers in establishing data workflows, automating recurring tasks, and utilizing advanced reporting tools for financial analysis.

I represent customer feedback and feature requests to the product development team to enhance the financial suite.

I create support materials including FAQs, troubleshooting guides, and onboarding content to help customers maximize the platform’s value.

I partner with product management, engineering, backline support, solutions engineering, account management, and implementation teams to provide an exceptional customer experience.

Technologies :

ERP

Support

JavaScript

Oracle

Python

Salesforce

Cloud

More :

We offer a competitive salary based on experience, complemented by a performance-driven bonus structure. Additionally, we provide a comprehensive benefits package that includes medical, dental, vision, and employer-matching 401k options.

This position is available at our Austin, TX or New Braunfels, TX office. Please note that this is an in-office role, not remote or hybrid.

Before applying, here are some important insights about Zoho :

We are a privately held company that focuses on our customers and employees, rather than shareholders. If you're looking for a large payout or lavish stock options, you may want to reconsider.

We embrace a down-to-earth culture, so if a flashy office or a "cool tech company" atmosphere is essential to you, this may not be the right fit.

We're seeking candidates who are interested in long-term growth at Zoho. If you are searching for a short-term position, this role isn’t suitable for you.

Zoho has a flat, low-ego culture where job titles don't matter. We prioritize flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may find it challenging.

We reward self-starters who are motivated to learn and drive their own success. There is no micromanagement, so you will need to be proactive and independent.

Zoho Corp. is an equal opportunity employer dedicated to fostering a work environment free from discrimination based on sex, race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, gender identity or expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state, or local law.

Successful candidates will go through a standard background check and must demonstrate eligibility to work in the United States.

Job Type : Full-time

Salary : $85,000.00 - $100,000.00 per year

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location : In person

last updated 51 week of 2025