Guest Service Representative

Guest Service Representative

The Guest Service Representative (GSR) is responsible for delighting Thorntons Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.

Essential Job Functions:

• Delivers guest service with a how may I help you attitude.
• Practice safe working habits that align with company safety rules.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards.
• Follow all cash handling procedures as outlined in the Cash Handling Policy.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans.
• Live Thorntons Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons Team Member Handbook.
• Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations.
• Perform additional duties as assigned.

Key Relationships:

• Region Manager
• Human Resource Manager
• General Manager
• Store Manager
• Food Service Manager
• Guest Service Representatives

Skills:

• Follows written and verbal direction/instructions and seeks clarification when required.
• Works effectively and accurately in a fast-paced environment.
• Seeks appropriate support to solve problems in a timely manner.
• Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
• Demonstrates self-control in stressful situations.
• Adaptability and flexibility to respond effectively to a variety of situations.
• Possesses an open and approachable demeanor with a positive and constructive tone of voice and a can do attitude.
• Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication.
• Takes pride in delivering high-quality Guest service.
• Meets performance expectations associated with the role.
• Uses analytical skills to identify and solve problems or situations encountered on the job.
• Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
• Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.

Knowledge:

• Principles and processes for providing Guest Service.
• Principles and methods for showing, promoting, and selling products or services.

Required or Preferred Qualifications/Certifications:

• High School Diploma or GED (Preferred)
• Food Certifications (Preferred)

Other Considerations:

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

Physical Requirements:

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking and lifting up to 55 lbs.
• Occasional sitting and driving required.
• Exposed to extreme weather conditions and temperatures.
• Long periods of standing.
• Exposure to gasoline fumes and cleaning products.

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

Wage: $20-$20.25