Strategic customer success manager, CPG

divh2Strategic Customer Success Manager/h2pWere looking for a Strategic Customer Success Manager to lead AI powered transformation for our Fortune 50 customers in the CPG industry. This role is designed for an experienced professional with deep expertise in CPG who thrives on driving innovation within this ecosystem. The ideal candidate is passionate about integrating AI solutions into core CPG workflows, identifying tangible business value, and building strong, strategic partnerships with customers./ppAs our Strategic Customer Success Manager, youll be pivotal in refining our processes for onboarding, adoption, and retention within the CPG sector. With an NRR of +130% and GRR is +95%, youll be building on a world-class foundation to drive even greater success./ppYoull be reporting to the Director of Customer Success and be working very closely with our other Customer Success Managers in building a world class CS org./ppstrongYour Responsibilities:/strong/pullipstrongLead strategic relationships/strong with senior stakeholders across Fortune 50 CPG customers, acting as the main point of contact and trusted advisor/p/lilipstrongDrive AI adoption/strong within customer organizations by developing tailored success plans that align AI solutions with key business objectives and measurable outcomes/p/lilipstrongManage complex, high-value programs/strong that focus on AI-powered transformation, ensuring seamless execution, adoption, and business value realization/p/lilipstrongOwn the full customer renewal process/strong, including forecasting, negotiating, and proposal creating/p/lilipstrongBe accountable for customer retention/strong: Drive both Gross and Net dollar retention rate targets for your customers/p/lilipstrongCollaborate closely with Sales/strong to identify and execute expansion opportunities, ensuring mutual growth through cross-sell and up-sell initiatives/p/lilipstrongAdvocate for customer needs internally/strong: Leverage CPG-specific insights to influence product strategy and enhance the customer experience/p/lilipstrongLeverage data analytics:/strong Analyze product usage and adoption data to uncover valuable insights, empowering customer champions with smarter decision-making/p/lilipstrongLead the customer journey:/strong Ensure a seamless experience from onboarding through renewals and expansions, always focusing on long-term customer success and satisfaction/p/li/ulpstrongIs this you?/strong/pullipstrong7+ years experience in CPG/strong, ideally with in-house expertise/p/lilipstrong3-5+ years experience in a customer facing SaaS or consulting role,/strong with experience in driving business transformation, strategy, or enablement/p/lilipstrongProven ability to engage C-level stakeholders/strong, with experience influencing executive decision-makers and driving adoption at the highest levels/p/lilipstrongStrong understanding of CPG industry dynamics/strong, including its challenges, opportunities, and specific needs for digital transformation/p/lilipstrongA track record of leading complex programs/strong with a focus on strategic alignment, KPIs, and driving large-scale adoption/p/lilipstrongData driven with strong business acumen:/strong Ability to link product value and AI solutions to measurable business outcomes/p/lilipstrongExcellent communication skills:/strong A skilled storyteller who can clearly articulate value propositions and insights to both technical and non-technical audiences/p/lilipstrongProactive, self-motivated, and highly organized,/strong thriving in a fast-paced, high-growth environment/p/lilipA natural affinity to our values of Connect, Challenge, Own/p/li/ulpstrongPreferred skills/strong/pullipstrongBackground in management consulting/strong, particularly with a focus on AI or digital transformation in CPG/p/lilipstrongExperience in operational transformation/strong/p/lilipstrongExperience managing large-scale change management programs/strong or AI rollouts in complex organizations/p/lilipstrongExceptional presentation skills:/strong Able to create and deliver compelling narratives to executive audiences, driving strategic initiatives forward/p/li/ulpstrongBenefits perks (US Full-time employees)/strong/pullipGenerous PTO, plus company holidays/p/lilipMedical, dental, and vision coverage for you and your family/p/lilipPaid parental leave for all parents (12 weeks)/p/lilipFertility and family planning support/p/lilipEarly-detection cancer testing through Galleri/p/lilipFlexible spending account and dependent FSA options/p/lilipHealth savings account for eligible plans with company contribution/p/lilipAnnual work-life stipends for:/p ullipHome office setup, cell phone, internet/p/lilipWellness stipend for gym, massage/chiropractor, personal training, etc./p/lilipLearning and development stipend/p/li/ul/lilipCompany-wide off-sites and team off-sites/p/lilipCompetitive compensation, company stock options and 401k/p/li/ulpWRITER is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records./ppBy submitting your application on the application page, you acknowledge and agree to WRITERs Global Candidate Privacy Notice./p/div