Business Development Representative

PuroClean Franchise Business Development Representative

PuroClean of Irving has been serving the community with dedication and excellence for over 10 years. Our customers love us for our swift response times and commitment to restoring their properties with care. Employees appreciate our supportive work environment and opportunities for professional growth within the restoration industry.

Primary Role: Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to contact and follow up with customers routinely. Conduct repetitive contact calls to build relationships and educate customers on why PuroClean is the best cleaning and restoration company. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

Results Expected: Established sales goals are met or exceeded. The customer base is diverse, and new customers are added routinely. Both internal and external communications are timely and effective. Customer jobs are completed, either meeting or exceeding customer expectations.

Responsibilities:

1. Executive: Customer Satisfaction

Communicate with centers of influence (COIs) to resolve concerns promptly, aiming for a response within 24-48 hours through face-to-face meetings, phone calls, or emails.

2. Marketing: Sales and Marketing Activity

Systematically set up closing appointments by utilizing established methodologies or tools for consistency.

Maintain and update assigned contact lists with necessary additions or deletions in PuroLogic/Luxor.

Conduct daily objective-to-objective marketing contacts and build customer relationships and rapport by educating them on why PuroClean is the best cleaning and restoration company.

Visit clients at a minimum of once every 3 weeks to maintain top-of-mind relationships.

Document client visits in real-time in PuroLogic/ Luxor CRM upon completion of the visit.

Participate in professional associations, provide Lunch-and-Learns, and promote continuing education (CE) courses.

4. Marketing: Professional and Personal Development

Actively develop sales skills through ongoing training and practice.

Gain an in-depth understanding of production and estimating processes relevant to the restoration industry.

Familiarize oneself with PuroLogic and Luxor CRM resources and deepen industry knowledge continually.

5. Additional: Other Duties, as Assigned

Proactively take ownership of Roles and Responsibilities, demonstrating initiative in fulfilling duties. Approach recurring and unique tasks with problem-solving skills, ensuring efficient and effective completion.

6. Reporting and Analysis:

Generate regular reports outlining sales activities, performance metrics, and progress towards sales quotas. Analyze data to identify trends, opportunities, and areas for improvement.

7. Client Relationship Management:

Foster and maintain strong relationships with existing and potential clients. Ensure regular follow-ups and provide exceptional customer service to maximize client satisfaction and retention.

8. Collaboration and Teamwork:

Collaborate effectively with internal teams, such as marketing, operations, and customer service, to align strategies and ensure a cohesive approach towards business goals.

9. Goal Setting and Performance Reviews:

Set clear, achievable goals in alignment with company objectives. Regularly review performance against these goals and seek feedback from continuous improvement.

10. Ethical and Legal Compliance:

Adhere strictly to ethical standards, company policies, and legal requirements in all business dealings and interactions.

This comprehensive list aims to cover various aspects of the role, guiding the Business Development Representative towards effective performance and contribution to the company's success while maintaining professionalism and ethical standards.