Customer Support TechnicianVirtualVocations • Oakland, California, United States
Customer Support Technician
VirtualVocations • Oakland, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Associate Customer Support Technician.
Key Responsibilities
Answer real-time customer inquiries via phone, email, or chat regarding software applications
Triage and troubleshoot customer problems, documenting the nature of issues
Provide professional customer service and escalate unresolved issues to the appropriate support level
Required Qualifications
1+ year of customer service experience
Experience in a real-time customer support center, preferably in a B2B environment
Familiarity with technology applications, including software and network infrastructure
Experience with case management systems such as Salesforce, Freshdesk, or Jira
Comfortable managing technical projects with attention to deadlines
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Customer Support Technician • Oakland, California, United States
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