Clinical Care Specialist

Job Summary:

The Resource Coordination Lead provides guidance to Resource Liaisons who offer initial care coordination to caregivers of children and youth in out-of-home care statewide upon enrollment to the Arizona Department of Child Safety Comprehensive Health Plan (DCS CHP). The position supports team efforts to connect directly with caregivers of children and youth newly placed in out-of-home care to welcome them to the health plan, explain their benefits, set expectations for Early and Periodic Screening, Diagnostic and Treatment (EPSDT) visits for well child, dental and mental/behavioral health, and answer their questions. Additionally, the Resource Coordination Lead provides guidance to team members when working with medical/behavioral health professionals, caregivers (kinship, foster parents, congregate care staff, etc.), clinic/hospital/specialty care providers, and community resources, including for children with special health care needs.

Job Duties:

• Lead efforts with daily operations, assist other team members as needed with any issues/concerns reported by caregivers and/or field staff with direct supervisor and coordinate incoming work with direct supervisor including but not limited assigning staff and validating team data collection/tracking tool(s).
  
• Reviews work products and analyzes information obtained from caregivers with direct supervisor and provides input on situations reported.
  
• Produces, records, tracks and reports data related to care management/coordination including referrals made to community based resources including family/peer to peer support agencies/organization using the Arizona Management System.
  
• Writes reports summarizing activities or productions covering a specified period of time or marking the completion of a projects.
  
• Analyze technical training needs and execute training plans with direct supervisor (including but not limited to coaching/training new staff, review/research learning opportunities to benefit the team and promote process adherence).
  
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• AHCCCS contractor/subcontractor standards, practices and compliance obligations
  
• Pediatric medical terminology
  
• Integrated pediatric health care services coordination
  
• Clinical standards of care and quality of care
  
• Medicaid and Early Period Screening and Diagnostic Treatment (EPSDT) federal requirements
  

Skills in:

• Prioritizing multiple responsibilities to effectively manage time and meet deadlines
  
• Computer software such as Microsoft Word, Excel, Outlook and Teams
  
• Leading teams or team efforts
  
• Problem-solving/trouble-shooting
  
• Verbal and written presentation and communication
  
• Meeting facilitation/educational content
  
• Managing projects
  
• Interpersonal communication with the ability to cross-walk issues between the caregivers and clinical/non-clinical staff
  

Ability to:

• Work independently/collaboratively
  
• Plan, analyze, and coordinate activities
  
• Effectively communicate with caregivers and clinical/non-clinical staff, stakeholders, and health professionals
  
• Delegate tasks and set deadlines for the team
  
• Navigate information systems
  
• Apply DCS policies and procedures

Selective Preference(s):

One (1) year as a Clinical Care Specialist

Pre-Employment Requirements:

The ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.