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Entry Level Customer Service Assistant
Entry Level Customer Service AssistantUnilux Brand • Jersey City, NJ, US
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Entry Level Customer Service Assistant

Entry Level Customer Service Assistant

Unilux Brand • Jersey City, NJ, US
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Job Description

Job Description
Description

Job Title:Entry Level Customer Service Assistant


Location: Jersey City, NJ
Job Type: Full-time




Job Summary:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs.




Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our products and services to customers.
  • Assist customers with order placement, modifications, and cancellations as needed.
  • Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
  • Maintain an organized record of customer interactions and transactions in our database.
  • Collaborate with team members to improve processes and enhance the customer experience.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; further education in business or related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a team environment.
  • Proficiency in using computers and customer management software.
  • A positive attitude and a passion for helping others.

Benefits
  • Growth opportunities within the company.
  • Comprehensive training and onboarding.
  • Paid time off and holidays.
  • A positive and supportive work environment.

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Entry Level Customer Service Assistant • Jersey City, NJ, US

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