Customer Success Assistant

About the Role

Located in Pearland TX

Are you passionate about building relationships helping customers succeed and driving growth Were looking for a Customer Success Assistant who thrives at the intersection of client support and revenue this role youll be the go-to partner for a portfolio of clientshelping them realize the full value of our product while identifying opportunities for upsells renewals and long-term retention.

This isnt just supportits about becoming a trusted advisor guiding strategic conversations and driving measurable outcomes for both the customer and the business.

What Youll Do

Manage a portfolio of accounts acting as the primary point of contact and trusted advisor

Proactively engage customers to ensure satisfaction product adoption and strong ROI

Spot growth opportunities (upsells add-ons feature upgrades) and partner with Sales to close

Lead renewal discussions with a focus on retention and long-term value

Monitor customer health usage data and satisfaction scores to anticipate and address risks early

Deliver onboarding product training and ongoing check-ins to maximize client success

Partner with Product Support and Marketing teams to surface feedback and champion customer needs

Maintain clear accurate records of client interactions and pipeline activity in CRM tools (Salesforce HubSpot Gainsight etc.)

What Were Looking For

Early career candidates (03 years) with experience in customer-facing or relationship-driven roles

Excellent communication and relationship-building skills; comfortable engaging with decision-makers

Consultative value-driven mindset with an ability to spot opportunities for growth

Goal-oriented motivated by KPIs tied to retention and revenue outcomes

Familiarity with CRM or customer success platforms (Salesforce HubSpot Gainsight etc.)

Bonus : experience in SaaS tech or subscription-based business models

What We Offer

Competitive base salary plus commission / performance bonuses

Clear growth path into Senior Customer Success or Account Executive roles

Comprehensive onboarding training and career development support

Collaborative high-energy team culture with plenty of recognition

Health benefits paid time off and flexible remote / hybrid work options

Required Skills :

customer health trackingkpi managementrenewal managementsalesforcecrm toolsgoal-orientedcustomer engagementhubspotcommunicationrevenuecommunication skillsstrategic conversationsconsultative mindsetsaas experiencesaasproduct trainingcustomer success platformscrmsalesrenewal conversationssales collaborationonboardingconsultative approachupsellcustomer successproduct adoptioncustomer satisfactiontrainingcross-functional collaborationrenewalupsellingclient retentionrelationship managementcustomer

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 45000 - 65000