Key Account Manager

Key Account Manager

The Key Account Manager (KAM) is an individual contributor who plays a pivotal role in driving strategic growth and advancing customer success. This role is responsible for developing, implementing, and executing global account strategies for a defined portfolio of high-value customers. As the primary liaison between Phoenix Contact and its strategic clients, the KAM builds long-term, trust-based partnerships that deliver mutual value and sustainable revenue. By shifting relationships from transactional to strategic, the KAM directly impacts customer retention, satisfaction, and profitabilityensuring Phoenix Contact remains a trusted and indispensable partner to its most valued clients.

This is a remote role but must live in area listed on posting.

Responsibilities

• Develop and implement business strategies and measurable objectives (MBOs) within assigned accounts, with limited guidance.
• Facilitate the execution of strategic account plans in alignment with Phoenix Contact's global and regional goals.
• Lead and participate in key account teams to analyze, design, develop, implement, and evaluate account strategies.
• Ensure incremental and consistent improvement in the execution of key account strategic plans.
• Manage key account project transitions and coordinate responsibilities among U.S. Sales Subsidiary personnel and key account team members.
• Participate in project teams initiated by the CKAM PMO, as needed.
• Build and maintain strong, trust-based relationships with key customer stakeholders.
• Serve as the primary point of contact between assigned customers and Phoenix Contact.
• Represent Phoenix Contact to customers and advocate for customer needs within the organization.
• Communicate effectively across the U.S. Subsidiary, Global Headquarters, U.S. Services, Regional Business Units (RBUs), and other subsidiaries on matters related to assigned accounts.
• Align account activities with U.S. Subsidiary, U.S. Services, and D&M teams.
• Lead the development of customer presentations and proposals, leveraging support from relevant divisional resources.
• Communicate global and national pricing strategies and coordinate channel partner integration as needed.
• Assist in the coordination of international sales credit requests.
• Develop content for promotional initiatives tailored to assigned accounts.
• Create, publish, and manage internal communications to share key account insights across the Phoenix Contact organization.
• Maintain a strong technical and application knowledge of Phoenix Contact products and solutions.
• Attend training courses to support account strategy execution and individual development plans.
• Develop and maintain proficiency in R3 / BASE systems.
• Contribute to the cohesiveness and performance of key account teams.
• Drive financial performance of assigned accounts, both domestically and globally.
• Ensure timely and accurate completion of reports and documentation.
• Support continuous improvement initiatives and contribute to business process enhancements.
• Demonstrate a commitment to excellence in alignment with corporate principles and strategic imperatives.
• Build mutually beneficial relationships focused on cooperation, information sharing, and support.
• Gain alignment for win-win solutions that address stakeholder needs.
• Formulate plans that consider the perspectives of individuals and groups involved.
• Leverage internal and external knowledge to generate new opportunities.
• Enable others to contribute to and embrace organizational change.
• Perform additional responsibilities as assigned by the manager.

Qualifications

Essential Job Functions

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!