Service Advisor Main Line Mercedes-Benz of Austin

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs and assuring the customers continued satisfaction with their Mercedes vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. Mercedes-Benz of Austin has a high-performing as well as a high-producing service department that is seeking for A players to join our team. If you withhold efficient time management skills effective communication (nonverbal and verbal) skills and thrive in a fast-paced customer centric environment then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to :

Greeting customers promptly on the service drive and in the lobby

Obtaining accurate customer and vehicle information

Reviewing vehicle repair history

Clearly report all vehicle symptoms as described by the customer

Determine and recommend needed maintenance

Prepare a complete and accurate estimate of cost for labor and parts

Establishing a method of payment

Explaining all completed work and charges to customers

Monitoring the progress of each vehicle throughout the day and updating customers regularly

Answering customers phone calls emails with the highest level of response and attention

Qualifications :

Minimum 1 year of main line advisor experience

Professional appearance and demeanor at all times

Punctuality in reporting to work

Basic product knowledge

Comfortable being on your feet all day

Being comfortable being on your feet all day indoor / outdoor

Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances

Must be able to work in a team setting

Display a positive attitude

Ready to put in long hours

Adaptive to change

Driven in sales AND customer satisfaction

Communication skills in person in writing and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements :

Must have held a valid drivers license for at least 1 year with a clean driving record.

Must be at least 18 years of age to be considered.

Compensation :

$5000 minimum per month training pay for the first 90 days of employment.

Commission based

Depends on experience and how hard youre willing to work!

CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values :

Transformational Not Transactional - Be Transformational

We do what we say were going to do

We encourage and support each other

Were committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive :

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

5 Paid Bereavement Leave Days / Year for immediate family members (after 60 days)

14 Paid Time Off Vacation Days / Year (60 days - 3 years)

19 Paid Time Off Vacation Days / Year (3 - 7 years)

24 Paid Time Off Vacation Days / Year (7 years)

Annual Christmas Bonus Based on Tenure

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair Parts and Service

Bi-Weekly Pay Periods Paid on Fridays

Holidays : Thanksgiving Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches / Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1