Systems Support Analyst II

Job Title : Systems Support Analyst II

Location : MGA - Macon

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 288336

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

The Student Support Analyst II plays a critical role in supporting institutional applications and platforms used by students and staff. This position involves programming, technical support, and systems management across platforms such as Banner, Salesforce, and web-based applications. The Analyst ensures smooth operation, security, and user satisfaction through proactive development and responsive support.

Application Development and Maintenance (40%)

• Design, develop, test, and maintain custom programs and scripts to support enterprise applications including Banner, Salesforce, and web operations.
• Collaborate with stakeholders to gather requirements and translate them into functional technical solutions.
• Optimize and refactor existing codebases to improve performance, maintainability, and scalability.
• Integrate third-party APIs and services with institutional platforms to enhance functionality.
• Maintain documentation for all developed solutions, including version control and change logs.

End-User Technical and Functional Support (30%)

Support for Third-Party Platforms and Software (10%)

Administrative Support and Documentation (15%)

IT Systems Security and Permissions Management (5%)

Required Qualifications

Educational Requirements

Required Experience

Preferred Qualifications

Preferred Experience

Other Preferred Qualifications

Knowledge, Skills, & Abilities

Minimum

Preferred

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent : CORE VALUES : Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 877.251.2644. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a full-time, 12-month, exempt (salaried) staff position and includes a comprehensive benefits package. Benefits include :

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.

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