Manager First Mortgage Processing

The Manager of First Mortgage Processing leads the mortgage processing team and oversees the day-to-day operations ensuring all loan files are accurate, complete, and move efficiently from application through underwriting and closing. This role manages loan workflow and pipeline, coaches and develops loan processors, and ensures compliance with investor and regulatory requirements. Partners closely with underwriting, sales, and closing teams to deliver an exceptional members experience. Key responsibilities include driving process consistency, monitoring performance metrics, and leading continuous improvement initiatives to ensure the teams achieve service, quality, and production goals.

What you will do here :

Leadership & Team Development

• Provide direct reports ongoing coaching, performance feedback, and development opportunities to ensure high levels of accountability, accuracy, productivity, and exceptional member service.
• Foster a high-performing team environment by motivating, developing, and guiding team members.
• Implement strategies to build team cohesion and morale, ensuring employees feel supported and empowered.
• Resolve conflict and performance concerns proactively using effective communication and de-escalation strategies to maintain professionalism and productivity.
• Promote a culture of teamwork and collaboration ensuring processors deliver consistent and positive experiences for members and internal partners where challenges are resolved constructively.

Operational & Pipeline Oversight

Change Leadership & Optimization

Performance Management & Continuous Improvement

What you will need :

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.