Benefits and Leave Coordinator

Benefits And Leave Coordinator

HR Works is currently hiring for a Benefits and Leave Coordinator. A typical full-time schedule is Monday through Friday, 12 : 00 PM to 9 : 00 PM ET. This position can be performed remotely, and we are considering both full-time and part-time candidates. Compensation range : $28.00-$32.00 per hour.

Job Summary : The Benefits and Leave Coordinator is responsible for providing benefits and leave administration services for designated clients, in partnership with the assigned Benefits and Leave Administrator. This includes responding to incoming client employee inquiries regarding benefits and leave, such as disability, FMLA, paid family leave, COBRA, benefits eligibility, claim status, etc. Duties involve answering general employee questions through phone or email and independently completing benefits and leave administration paperwork, such as generating and sending leave packages, completing employer paperwork, following up on claim status.

Essential Functions :

• Responds to employee calls and email inquiries promptly, courteously, and professionally.
• Provides guidance to employees on enrollment / leave process, related paperwork completion and claim status.
• Initiates new cases on behalf of employee / client into leave and benefits administration system and prepares required paperwork for employee.
• Documents all communication and case notes into Absence Soft and / or Salesforce.
• Consults with assigned administrator for complex situations and or resolution of client issues, as needed.
• Attends daily team meetings and completes required training, as assigned.
• Provides support to other team members as needed for peak workloads, vacation and leave of absence coverage.
• Covers extended hours on call-center queue.
• Accomplishes all other duties and tasks as appropriately assigned or requested.

Education & Experience :

Knowledge, Skills & Abilities :

HR Works, Inc. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HR Works, Inc. will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.