Talent.com
FIELD OPERATIONS SUPERVISOR
FIELD OPERATIONS SUPERVISORHighGround • Snohomish, WA, US
FIELD OPERATIONS SUPERVISOR

FIELD OPERATIONS SUPERVISOR

HighGround • Snohomish, WA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

WHO WE ARE :

We are an established emergency restoration company serving residential and commercial clients. Our team provides rapid response and high-quality restoration services, including water mitigation, fire and smoke damage, and mold remediation. We employ IICRC-certified technicians and are committed to excellent customer service, clear communication, and professional project execution. We regularly coordinate with insurance professionals to support customers through the restoration process.

POSITION SUMMARY :

As a Field Operations Supervisor , you will play a key role in overseeing and managing day-to-day operations for water mitigation and / or mold remediation projects and field crews. This position ensures jobs are completed efficiently, safely, and to quality standards, while maintaining strong communication with customers, adjusters, and internal teams.

ESSENTIAL FUNCTIONS :

Operational Management

  • Oversee daily operations, including pre-production and work-in-progress job boards.
  • Ensure jobs are completed within established schedules and quality standards.

Stakeholder Communication

  • Respond to inquiries from insurance adjusters, homeowners, and property managers.
  • Drive projects forward by removing obstacles through clear communication with all parties.

    • Project Efficiency

  • Ensure jobs progress as planned and efficiently, including accurate use of internal project management tools.

    • Customer and Team Interaction

  • Lead communication on complex or sensitive jobs.
  • Resolve customer service issues, performance concerns, and execution challenges professionally.

    • Remediation Assessments and Reviews

  • Conduct remediation assessments as needed.
  • Ensure technicians secure 5-star reviews and follow up to address and improve lower ratings.

    • Fleet and Equipment Management

  • Manage truck loading and ensure teams are properly equipped for each project.
  • Partner with warehouse leadership on equipment repairs, inventory, and procurement.

    • Visual and Operational Standards

  • Ensure trucks and equipment are stocked, functioning correctly, and maintained.
  • Maintain technician professionalism and proper equipment use.

    • Training and Supervision

  • Train and supervise a high-performing team; conduct weekly training and safety meetings.
  • Manage overtime, scheduling, and approve sub-labor requests as needed.

    • Performance Metrics and Reporting

  • Review operational dashboards / reports to evaluate performance and identify improvements.
  • Conduct weekly ride-alongs to inspect job sites and coach teams.

    • Cross-Department Collaboration

  • Coordinate with sales, marketing, and finance teams to align operational execution and improve efficiency.

    • Handling New Losses

  • Manage new loss jobs from start to finish during peak demand periods.

    • On-Call and Technology Utilization

  • Participate in on-call rotations and work overtime as required.
  • Utilize industry technology to improve efficiency (mobile apps, moisture management systems, etc.).

    • Estimation Duties

  • Produce remediation damage estimates and serve as a backup to in-home sales / estimating support.

    • SKILLS AND ABILITIES / QUALIFICATIONS :

  • Education : High School Diploma (required)
  • Experience : 5+ years in progressively responsible water damage restoration roles with strong project management and customer service experience
  • Certifications : IICRC WRT required; ASD and AMRT strongly preferred
  • Computer Skills : Proficiency with restoration and reporting tools (e.g., MICA, DASH, Xactimate, Power BI or similar)
  • Other Requirements : Hands-on experience with moisture management systems and field equipment; ability to manage multiple projects; strong communication skills with clients, adjusters, and internal teams

    • BENEFITS :

  • Health insurance (Vision, Dental & Life)
  • 401(k) with matching
  • PTO & Holiday Pay
  • Commission opportunity
  • Advancement potential
    • [job_alerts.create_a_job]

    FIELD OPERATIONS SUPERVISOR • Snohomish, WA, US

    [internal_linking.similar_jobs]
    Warehouse & Mail Supervisor

    Warehouse & Mail Supervisor

    CBRE • Redmond, WA, United States
    [job_card.full_time]
    As a CBRE Warehouse & Mail Supervisor, you will lead andmanage the team responsible for warehouse and mailroom operations, ensuringefficient daily execution and high service standards.This role is ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Security Supervisor

    Security Supervisor

    Securitas • Redmond, WA, United States
    [job_card.full_time]
    Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.United through our common purpose, we provide the security needed to safeguard o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Diesel Fleet Techs - Earn $27.50-$41.25 / Hour - $5k Sign-On + Benefits

    Diesel Fleet Techs - Earn $27.50-$41.25 / Hour - $5k Sign-On + Benefits

    Sysco • Arlington, WA, US
    [job_card.full_time]
    Sysco is Now Hiring Diesel Fleet Technicians Lvl.Hour • - Annual Boot & Tool Allowance.Comprehensive Benefits Package - $5,000 Sign-On Bonus. We offer our colleagues the opportunity to grow personall...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Supervisor Outpatient at Smokey Point

    Program Supervisor Outpatient at Smokey Point

    Compass Health • Arlington, Washington, US
    [job_card.full_time]
    Job Description Job Description Program Supervisor - Outpatient Arlington, WA | Mental Health I Program Full-Time | Exempt Supervisory Role Union : No Wage : $82,162. DOE About the Role Compass Healt...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    FOH LEAD SUPERVISOR (FULL TIME)

    FOH LEAD SUPERVISOR (FULL TIME)

    Eurest • Redmond, WA, US
    [job_card.full_time] +1
    We are hiring immediately for a full time.Microsoft - 1 Microsoft Way, Redmond, WA 98052.Note : online applications accepted only. Full time schedule; Monday through Friday, hours may vary.Prior supe...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Program Manager (NTD)

    Technical Program Manager (NTD)

    Nintendo of America Inc. • Redmond, WA, United States
    [job_card.full_time]
    Ext-container" class="block__field wide-rich-text" data-bind="attr : {id : $data.Type === 'InputTextArea') ? 'block__field full-width' : ($data. Type === 'InputRichText' || $data.Int') ? 'b...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Ophthalmic Technician - $20 to $22 per hour in Arlington, WA

    Travel Ophthalmic Technician - $20 to $22 per hour in Arlington, WA

    AlliedTravelCareers • Arlington, WA, US
    [job_card.full_time] +1
    AlliedTravelCareers is working with Pride Health to find a qualified Ophthalmic Technician in Arlington, Washington, 98223!. REQUIRED : Please provide detailed answers to the below questions : .What ar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Operations Coordinator (98223)

    Field Operations Coordinator (98223)

    US ARMY • Arlington, WA, US
    [job_card.part_time] +1
    As a Missile Defense Crewmember, you will play an integral role within a cohesive unit, tasked with maintaining and operating advanced missile systems. Working collaboratively with your team, you wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technician Engineering Field

    Technician Engineering Field

    Dycom Industries Inc • Snohomish, WA, United States
    [job_card.full_time]
    Discover a more connected career.At CableCom, LLC, as an Engineering Field Technician, you'll support the design and implementation of outside plant (OSP) facilities by collecting and documenting c...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Paint Shop & NDT Operations Supervisor

    Paint Shop & NDT Operations Supervisor

    Precision Castparts Corp • Woodinville, WA, United States
    [job_card.full_time]
    Paint Shop & NDT Operations Supervisor.The Paint and NDT (Non-Destructive Testing) Operations Supervisor is responsible for overseeing daily operations and supervising the employees working in the ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    City Soil Farm Operations Coordinator

    City Soil Farm Operations Coordinator

    County of King Washington • Newcastle, WA, United States
    [job_card.full_time]
    The King County Wastewater Treatment Division strives to engage communities and address the needs of priority communities that they identify for themselves in support of the Divisions mission to pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Supervisor

    Operations Supervisor

    Simco Electronics • Redmond, WA, US
    [job_card.full_time]
    Manage day-to-day operations of a work section of a commercial calibration and repair laboratory to meet and exceed customer requirements and company objectives. Responsibilities may include a combi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Engineer

    Field Engineer

    Essel • Redmond, WA, US
    [job_card.full_time]
    Provide engineering and consulting services for a broad array of projects and clients.Review drawings and construction to assure. Prepare proposals and cost estimates, track and evaluate project.Res...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Combat Engineer - Find Success in US Army (98223)

    Combat Engineer - Find Success in US Army (98223)

    US ARMY • Arlington, WA, US
    [job_card.temporary]
    Jump start your career in engineering with our world class training program earning up to 45 advanced certifications.As a Combat Engineer, you will gain construction and engineering skills that wil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Production Supervisor- Vacation Relief

    Production Supervisor- Vacation Relief

    Darigold Brand • Issaquah, WA, US
    [job_card.full_time]
    Production Supervisor- Vacation Relief.The Production Supervisor provides leadership and supervisory coordination in all aspects of production. As a member of the Issaquah team the Production Superv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Track Supervisor

    Track Supervisor

    K-1 Speed Inc • Redmond, WA, US
    [job_card.full_time]
    ESSENTIAL DUTIES AND RESPONSIBILITIES : .Ensure that all track personnel perform their assigned duties safely, effectively and professionally. Ensure that the daily attendance log is completed by all ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Produce Department Supervisor - Full Time

    Produce Department Supervisor - Full Time

    Whole Foods Market • Redmond, WA, US
    [job_card.full_time]
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Paint Shop & NDT Operations Supervisor

    Paint Shop & NDT Operations Supervisor

    Precision Castparts • Woodinville, WA, US
    [job_card.full_time]
    Paint Shop & NDT Operations Supervisor.The Paint and NDT (Non-Destructive Testing) Operations Supervisor is responsible for overseeing daily operations and supervising the employees working in the ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]