Account Coordinator

Account Coordinator supports the account management team in ensuring smooth operations for our clients. This role assists in the day-to-day management of the clients local marketing and advertising business activity for the local Business Unit.

Key Responsibilities:

• Coordinate and organize client meetings from venue coordination, meeting communication protocols, preparing meeting materials, day-of-meeting execution and other meeting preparation as directed from the Manager.
• Manage formal email for scheduled client communications, tracking all communication needed to be sent from client communication email, drafting messages as needed, coordinating with all departments.
• Ownership and coordination of internal and client status meeting invitations, documents, and communication.
• Responsible for writing client conference reports as well as client meeting minutes from official client meetings, following protocols to communicate and approve minutes per client by laws.
• Support the Media, Partnership, Brand Communication & Events teams of in-market event activations as needed.
• Submits client surveys, forms, etc. as needed per client guidelines under review from Manager.
• Support Merchandising team in developing restaurant merchandising guides and schematics, as well as uploading surveys and files per client guidelines.
• Develop and distribute quarterly recap emails to client show casing the recent work provided by the Agency.
• Research and format client-friendly competitive reviews for quarterly distribution, research competitive deals, news, pricing as needed for internal purposes as needed.
• Local, in-market travel to in-person client meetings, event activations ,etc.
• Assist with day-to-day operations of the department as directed by the Manager.

Qualifications:

• Bachelor’s degree in marketing, Advertising, or related field from a four-year college or university. Internship or prior experience a plus.
• Strong organizational and time management skills:
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and client quality control.
  • Commitment to meeting deadlines, skilled in planning and scheduling tasks to ensure deadlines are met.
  • Ability to manage owned projects from initiation to completion.
• Resourceful and proactive:
  • Take initiative on designated projects and in instances where appropriate, think creatively, ability to problem-solve independently.
  • Showcase forward-thinking and thoughtful solutions to management team.
• Strong communication and interpersonal skills, effectively communicate with clients, vendors, internal departments, and teams.
• Adaptability
  • Demonstrate ability to adapt quickly and effectively in a fast-paced setting where the workload may fluctuate.
  • Prioritize tasks, set realistic deadlines, and proactively communicate progress or concerns.
• Teamwork
  • Work collaboratively with cross-functional teams and execute tasks as accurately and on time on all projects.
  • Follow internal agency processes to ensure efficiency, effectiveness, and consistency.
  • Over time, work with increasingly less direct supervision