Front Office Manager

Job Description

Job Description

Description : RESPONSIBILITIES :

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services, laundry, breakfast, and telephone areas.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Act as the Manager on Duty (MOD) when the General Manager is not available.
PRIMARY FUNCTIONS :
• Revenue :

Financial : Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.

Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.

Work closely with the sales team and capitalize on all revenue opportunities.

Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.

Guest Service : Ensure that the hotel meets / exceeds Athena Hospitality Management and Brand standards for guest satisfaction.

Leading : Motivate, coach and train Front office team Associates, set goals and hold team Associates accountable, and provide feedback, rewards, and recognition.

JOB DUTIES :

OPTIMUM ATTRIBUTES :

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Requirements :