Talent.com
Retail Support Specialist
Retail Support SpecialistDSI Systems • Pharr, TX, US
Retail Support Specialist

Retail Support Specialist

DSI Systems • Pharr, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities :

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

    • Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

    • Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

    • Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

    • Requirements

    Required Skills & Qualifications

  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

    • Preferred Qualifications

  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

    • What We Offer

  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

    • Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal / sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!
    • [job_alerts.create_a_job]

    Retail Support Specialist • Pharr, TX, US

    [internal_linking.similar_jobs]
    Support Specialist

    Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for a Support Specialist I to assist customers in using their platform effectively.Key Responsibilities : Manage customer support requests across various channels, including t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Technical Support Specialist

    Senior Technical Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    Key Responsibilities Analyze, track, and resolve customer issues to ensure high client satisfaction Work with product and engineering teams to diagnose and report bugs, and contribute to knowled...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Support Specialist

    Retail Support Specialist

    DSI Systems • Pharr, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...[show_more]
    [last_updated.last_updated_variable_days]
    Maine Licensed Technical Support Specialist

    Maine Licensed Technical Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Technical Support- Informatics Software Specialist Level 1.Key Responsibilities Provide daily technical support for software applications, primarily IAMQC and MSDRx Do...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Premier Support Specialist

    Premier Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Premier Support Specialist.Key Responsibilities : Serve as the primary contact for customer escalations and support experience across a diverse portfolio of clients Mon...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Client Support Specialist

    Client Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Client Support Specialist to enhance client interactions and operational efficiency.Key Responsibilities Manage client support inquiries and ensure timely resolution of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Attendance Support Specialist

    Attendance Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Special Programs Attendance Support Specialist.Key Responsibilities Monitor and track daily student attendance using the Learning Management System (LMS) and Student In...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Acquisition Support Specialist

    Senior Acquisition Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Acquisition Support Professional to provide executive-level acquisition and program support to Division leadership. Key Responsibilities Manage action items from ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Texas Waiver Support Specialist

    Texas Waiver Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Specialist, Waiver Support.Key Responsibilities Provides non-clinical operational support for member waiver coordination processes Facilitates communication between wa...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Lab IT Deskside Support Specialist

    Lab IT Deskside Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for an Associate IT Systems Support Specialist.Key Responsibilities : Build and maintain relationships with Lab Owners, IT Teams, and Management Update the physical inventory...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Support Analyst

    Support Analyst

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Support Analyst to join their Support Team.Key Responsibilities Serve as the first point of contact for users seeking technical assistance across multiple communication...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for a Tier 2 Support Technician to provide customer support and resolve technical issues for restaurant guests and owners. Key Responsibilities Provide email and occasional ph...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Support Associate

    Sales Support Associate

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Sales Support Associate to provide administrative support to the sales team and assist in operational duties related to sales success. Key Responsibilities Maintain an o...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Escalations Support Specialist

    Escalations Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for an Escalations Support Specialist to enhance the customer support journey and advocate for customer satisfaction. Key Responsibilities Manage escalated customer cases and ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Sales Support Specialist

    Sales Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for a Sales Support / Vertriebsassistenz (m / w / d) - Remote.Key Responsibilities Research potential corporate clients (leads) Evaluate and categorize leads Maintain data in G...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Product Support Specialist

    Product Support Specialist

    VirtualVocations • Mcallen, Texas, United States
    [job_card.full_time]
    A company is looking for a Product Support Specialist.Key Responsibilities Serve as the primary technical point of contact for client and supplier inquiries, focusing on payment processing and fi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    User Operations Specialist

    User Operations Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a User Operations Specialist to provide empathetic and efficient support to customers.Key Responsibilities Serve as the first point of contact for customer support inquir...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Trade Support Specialist

    Senior Trade Support Specialist

    VirtualVocations • Alton, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Trade Support Specialist to provide high-level operational and trading support.Key Responsibilities Provide efficient and accurate support to financial professio...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]