Team Lead, Field Reimbursement services

Field Reimbursement Team Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Field Reimbursement Team Lead works independently in a fast paced, highly visible environment to provide product specific support to healthcare providers and pharmaceutical manufacturer clients. Will work collaboratively with the Internal Support Center to ensure customer needs are met. Will frequently interact with IT, Training and Internal Support Center to coordinate training and / or resolve technical or procedural issues for the Field Reimbursement Manager, (FRM). This position is the primary source of mentoring and training across multiple teams and new hires. Team Lead will backfill, as needed, for vacant FRM territories to ensure continuity of customer support. Must build relationships with Field Reimbursement Managers, manufacture representatives and physician offices. The position will require extensive travel, project management and account coordination.

Key Responsibilities

• Provide orientation, training and consultative services to Field Reimbursement Managers, Manager and Sr. Manager including technical expertise, quarterly business reviews, business case development, and manage strategic tactical projects.
• Support Field Reimbursement teams with meeting the needs of the client through assistance in conducting field visits to hospitals and provider offices, assisting with lunch & learn programs and ensuring FRM compliance with established business rules.
• Serve as a mentor to FRMs and assist the Manager in conducting ride-a-longs (virtual meetings) and providing coaching and development of new staff.
• Development and documentation of workflows and procedures. Serve as the point of contact and liaison with IT in problem resolution and training of staff with use of the CRM.
• Utilize internal resources to proactively address areas of opportunity related to the overall customer experience.
• Assists in preparation and participation of Quarterly Business Reviews (QBRs) to the client on the state of their business.
• Be a change agent driving cultural change focused on the success of our business and its customers.

Minimum Job Qualifications (Knowledge, Skills, & Abilities)

Specialized Knowledge / Skills

Working Conditions

General Office Demands Remote, WFH

Travel Requirements Must be able to travel 40%-60% via automobile or plane. Must have a valid driver's license with a clean driving record / MVR.

Physical Requirements Possible long periods of sitting and / or keyboard work. General office demands.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $92,600 - $154,400

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.