Data Support Specialist

Job Description

Finalsite is the first community relationship management platform for K-12 schools transforming how schools attract students engage families build community and thrive. More than 7000 schools and districts worldwide trust Finalsites integrated platform for their websites communications mobile apps enrollment and marketing services. Finalsite is headquartered in Glastonbury CT USA with employees who work remotely in nearly every state in the U.S. as well as Europe South America and Asia. For more information please visit .

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Data Support Specialist serves an essential role meeting the data needs of clients through ticketing phone and chat channels. Data Support Specialists work to educate and empower troubleshoot issues and implement solutions for clients. Data Support Specialists work to ensure the data is accurate and up-to-date for our customers across all of our platforms.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

Support clients by researching resolving and recording data-related questions tasks and issues across Finalsites software platforms

Perform data sanitization verification import and export functions across our products

Create Execute and Modify SQL scripts to resolve issues optimize database calls and perform data integration with third party systems such as Student Information Systems.

Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.

Maintain troubleshoot and modify software that interact with third party APIs in the pursuit of data integration

Work closely with clients to advise and educate on best practices to ensure secure efficient and sustainable data solution

Attend daily standup and escalation meetings and other team meetings as assigned.

Collaborate with Data Integration Engineers to ensure our integrations authentications and SSOs function as expected

Stay informed on the best practices and functionality across Finalsites integration partners

Stay up to date (through software update blogs new help center articles and training) on new product features and improvements as well as web trends.

Troubleshoot investigate and create detailed software bug reports and product enhancement requests.

Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.

Assist with Product Support backlog as volume dictates.

QUALIFICATIONS AND SKILLS

Associates or Bachelors degree preferred or commensurate experience.

Advanced knowledge of Excel or Google Sheets functionality

Experience with websites built via content management systems (Wordpress Squarespace Wix Weebly Joomla etc.) preferred.

Working knowledge of SQL

Familiarity with Windows or UNIX basic administration

Working knowledge of the Python programming and various scripting languages

Ability to work with various protocols such as : HTTP HTTPS FTP SFTP and REST

Experience working with APIs preferred.

Exceptional attention to detail excellent work ethic and drive great interpersonal skills team oriented and demonstrated problem solving skills

Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations

Demonstrated time management and prioritization skills and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines

Proven ability to learn new technologies as needed.

Fluency in written and spoken English; comfortable relaying technical information to non-technical clients.

Ability to multitask and maintain patience when faced with challenging situations.

Prior customer service or technical support experience (2-5 years) preferred.

Ability to cover evening and weekend hours as required.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 40000 - 65000