Service Operations ManagerVirtualVocations • Houston, Texas, United States
Service Operations Manager
VirtualVocations • Houston, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Service Operations.
Key Responsibilities
Lead and develop Service Operations Team Leads for high-quality performance
Ensure end-to-end service delivery, SLA compliance, and client satisfaction
Drive capacity planning and operational efficiency through process improvements
Required Qualifications
Bachelor's degree or equivalent practical experience
5+ years of experience in operations or service delivery leadership
Proven success managing teams in high-volume, deadline-driven environments
Strong expertise in capacity planning and KPI-driven management
Experience working cross-functionally to achieve complex service outcomes
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