Senior Observability Consultant

Education Requirements:
- A Bachelor's degree in Computer Science or relevant management area of study.

Preferred Certifications:
- Dynatrace or equivalent APM Tool
- ServiceNow
- AWS/Azure/GCP
- ITIL/ITOM
- SixSigma
- PMP

Required Skills:
- Ten years of experience in Technology and leadership or related consulting role required.
- Must have 5 plus years of experience in Application Performance Monitoring using enterprise standard tools
- Prior experience must include 2 years of experience working with agile scalable software engineering
- Must have knowledge in application architecture, OSI layers and software design and development methodologies
- Must have expert knowledge in ITSM, ITIL, CMDB, and ITOM Service Now capabilities

Senior Observability Consultant Overview:
Looking for a Senior Observability Consultant who will engage in and improve the lifecycle of monitoring and observability tools, monitoring product development and automation; from solution design, deployment, operation, and refinement.

Responsibilities:
- Support systems before they go live through activities such as design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
- Monitor and maintain tools and platform solutions post-go-live by measuring availability, latency, capacity, and overall system health
- Scale systems sustainably through automation; evolve systems to improve reliability and velocity
- Develop monitoring/observability applications and automations, following industry best practices
- Practice sustainable incident response and blameless postmortems
- Collaborate with coworkers as a member of an Agile (Scrum) team
- Develop clear solution documentation with appropriate instructions and knowledge-base articles
- Develop ITSM Event Management strategy and roadmap including but not limited to alerting best practices; success KPIs and metrics, improvement opportunities and outcomes
- Drive tool sprawl reduction efforts, operational effectiveness of observability tools
- Lead discussions and collaboration efforts with stakeholders to design and implement ITOM Event Mgmt service mapping capabilities through effective alerting and routing
- Ensure stability and quality of SNOW Service Graph integration tools as they pertain to observability tools
- Lead Observability and Event Management strategy sessions, including projects, stakeholder meetings, and presentations to executive leadership
- Meet with internal customers to review, evaluate and provide direction for our monitoring and logging solutions.
- Research and thoroughly study documentation to implement new tools or features of existing tools
- Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
- Prioritizes work and manages projects within established budget objectives and customer priorities.
- Responsible for establishing and managing to established quality control and security protocols.
- Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
- Leverages technology to develop, redesign and/or implement optimal technology solutions.
- Builds, leverages, and maintains effective alliances across technical and business community.
- Interacts with customers to achieve efficient, effective results.
- Multi-tasks, prioritizes according to business priorities and production availability requirements.
- Promote Automated remediation principals by targeting optimal observability strategies
- Have a high level understanding of the application stacks and utilize that to trace, profile and optimize application performance within and across multiple technology stacks
- Help build Highly-Available and Scalable infrastructure with robust monitoring and alerting mechanisms
- Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible
- On-board applications to the platforms and train users on how to use the tools and best proactive monitoring techniques
- Integration with enterprise monitoring tools data visualization needs

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**