CRM Project Manager

CRM Project Manager

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to racism, antisemitism, and other forms of bigotry and hate.

The CRM Project Manager has overall responsibility to work cross-functionally with internal staff and external contractors, as needed, to ensure that assigned projects exhibit excellent planning, are operated efficiently within budget and on time while taking an empathetic, inclusive, relationships-driven, communicative approach to project management.

The CRM Project Manager is responsible for leading complex, multi-disciplinary projects for the CRM (Salesforce) team. You will plan requirements with internal customers and usher projects through the entire project lifecycle. Using your technical and project management expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and advancing our strategic goals, and proactively managing our portfolio.

You are a thoughtful, passionate, mission-driven project manager who can contribute to building an effective and efficient project management practice within our Technology Team. You will have overall responsibility to work cross-functionally with internal staff and external contractors, as needed, to ensure that assigned projects exhibit excellent planning, are operated efficiently within budget and on time while taking an empathetic, inclusive, relationships-driven, communicative approach to project and stakeholder management.

Specific Roles and Responsibilities Include :

Project Management (50%)

• Conduct detailed project planning for multiple concurrent projects; ensure execution runs as planned, and adjust projects as needed, including managing risks, stakeholders, and dependencies.
• Provide active direction on the project team to ensure alignment between stakeholder needs, project requirements, and deliverables. Establish plans for project scope and work breakdown structure, critical path and baseline structures, project communication, reconciliation and forecasting, risk analysis and mitigation, quality assurance, and closure.
• Manage all project documentation, including meeting decks, ClickUp tickets, Clickup Documentation / Wikis, Slack channels, and all other communication
• Document user procedures as needed. Support CRM team in their project planning, technical development, QA, and rollout efforts.
• Develop and manage team resourcing tools (e.g., CRM Roadmap) to collaborate with technology managers and effectively support resource planning and decisions. Provide ongoing management and monitor project metrics and staff hours.
• Run regular project meetings, including standups with technical staff

Strategy (15%)

Communications (15%)

Testing (10%)

Professional Development (10%)

Essential Skills / Qualities :

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don't hesitate to apply!

In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package for full-time, temporary Staff. This includes medical with a health reimbursement account, dental, vision (above 30 hours / week), life & AD&D, long-term & short-term disability insurance, 403(b) retirement plan with a discretionary organizational contribution after 3 months of employment, accrued vacation, personal, sick time and floating holidays (based on work schedule,) paid holidays on days worked, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Our strength as an organization is directly tied to the diversity of our staff, leadership, educators, students, scholars, and volunteers. We strongly encourage each member of our community to be intentional and self-reflective in their attitudes toward others. This intentionality not only makes for a safer, happier, and more vibrant workplace, but it reflects the ethical framework of the content we produce for teachers and students. Our continued dedication to an inclusive work environment includes facilitating group learning journeys throughout the year and making space for optional employee resource groups. Together we show grace and support to ourselves and our colleagues so that we can all contribute in ways which are meaningful and rewarding.

Facing History and Ourselves operates in a remote-first / hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is home-based. Some travel is required.