Content Supervisor

Content Supervisor

SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO's high standards of quality, safety, and customer service.

Key Responsibilities

Contents Operations

• Supervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backs
• Assess damaged contents and determine appropriate restoration methods
• Ensure accurate inventory, labeling, documentation, and photo records
• Oversee contents cleaning (on-site and off-site), deodorization, and storage procedures
• Ensure contents are handled with care and returned in pre-loss condition whenever possible

Team Leadership

• Lead, train, and mentor contents technicians
• Assign daily tasks and monitor productivity and job progress
• Ensure team compliance with SERVPRO standards, safety protocols, and company policies
• Communicate expectations clearly and provide feedback to team members

Customer Service

• Communicate professionally and empathetically with customers during stressful situations
• Answer customer questions regarding contents handling and restoration processes
• Maintain a positive SERVPRO brand image on every job site

Documentation & Compliance

• Complete job documentation accurately and on time (inventory lists, job notes, photos)
• Work closely with production management, office staff, and insurance adjusters
• Ensure jobs meet industry standards (IICRC guidelines when applicable)

Safety & Equipment

• Enforce safety procedures and proper use of PPE
• Maintain contents cleaning equipment, vehicles, and storage areas
• Report equipment issues or safety concerns promptly

Qualifications

• High school diploma or equivalent (required)
• Previous experience in contents restoration, moving, warehousing, or cleaning preferred
• Supervisory or leadership experience strongly preferred
• Strong organizational and time-management skills
• Ability to lift, carry, and move contents (up to 50 lbs)
• Valid driver's license with a clean driving record
• Comfortable using mobile apps, inventory systems, and basic computer programs

Skills & Attributes

• Strong attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple jobs and deadlines
• Problem-solving mindset
• Professional, dependable, and team-oriented

Work Environment

• On-call availability may be required for emergency response
• Work performed in residential and commercial properties affected by water, fire, or mold damage

Why Join SERVPRO of South Frisco?

• Opportunity for growth within a respected restoration franchise
• Hands-on leadership role with a supportive team
• Meaningful work helping customers recover after disasters