Job Overview
A Robotics Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Robotic Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.
THIS IS AN ENGINEERING ROLE, NOT AN IT SUPPORTING ROLE.
Job Functions
Travel Requirements
Preferred Skills and Required Qualifications
Robotics Support Engineer • Saint Louis, MO, US
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