Field Customer Service Representative

Job Posting

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. This position is essential to delivering exceptional customer service via email and telephonic interactions. The successful candidate will manage customer inquiries, resolve issues promptly, and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.

Job Duties

The most significant job duties performed include :

• Act as Inbound Customer Contact Across a Specific Market Area
• Respond to incoming customer communications efficiently and professionally
• Enter a high volume of orders into the system with minimal errors
• Utilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policies
• Enhance the customer service experience
• Manage Multiple Outlook Inboxes
• Log new service requests for the correct office
• Forward any requests for updates to the appropriate dispatcher or service manager
• Handle Other Duties and Projects
• Additional responsibilities and projects as assigned
• Ensuring customer awareness of service product offerings

Qualifications

The successful candidate should possess :

Competencies

Physical Demands and Working Conditions

The candidate should be aware of the following physical demands and work environment characteristics :

Hours of Work

Assigned shift with overtime as required. Willingness to be flexible to provide necessary coverage for peak periods, vacations, and holidays.

Why Work for Us?

Competitive pay, great insurance options with low premiums, paid vacation and holidays, 401K with company match, extensive on-the-job, online, and classroom training, safety-conscious work environment. Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

Compensation Information

This position is posted for multiple geographic locations, including California and Arizona. The pay rate will depend on the successful candidates qualifications and prior experience. The pay rate for this position is below : California : $23.76 - $32.04 Arizona : $19.80 - $26.70