Sevier County Customer Service and Benefits Specialist

Job Description

Job Description

Sevier County Customer Service and Benefits Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Sevier Customer Service and Benefits Specialist today!

The Sevier Customer Service and Benefits Specialist

JOB SUMMARY

• Provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages / notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls.
• Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met.
• Provide reminder phone calls to all patients 24 hours prior to medication appointments.
• Assist staff to meet set productivity standards within compliance of HRMC policy and procedures.
• Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center.
• Complete all client benefits requirements at intake and overall make the intake process more efficient.
• Will manage Intake Log, Magellan Reporting, and Client Compliance.
• Will manage co pays with cash and credit cards.
• Will keep up with all pay sources to ensure they are current and correctly recorded in EMR.
• Will be up to date on CNF forms and send to scanning.

JOB DUTIES / RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Maintain schedule for all IST staff prescribers.

2. Manage all phone calls and messages for scheduling, nurses, and staff psychiatrists.

3. Health Care Record Maintenance / Productivity

4. Demonstrates and maintains a positive work climate and the overall team effort of the program.

COMPENSATION :

QUALIFICATIONS - Sevier Customer Service and Benefits Specialist

Experience :

Education / Knowledge :

Abilities :

Location :

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and / or testing. Bilingual applicants are encouraged to apply.

Compensation details : 16.61-16.61 Hourly Wage

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