Service Shop Foreman

Job Description

Job Description

Cumberland International Trucks  is seeking an experienced commercial truck dealership Service Foreman to join our team in Nashville, TN .  This position will help launch performance and customer satisfaction to the next level, while motivating and managing service technicians. Work with all makes and models, medium and heavy duty, class 7 and 8 trucks, and brands like Cummins, Eaton, International, Allison, etc. From dealing directly with customers to assigning repair work, the Service Shop Foreman will serve as liaison between techs and customers; should have customer service and supervising experience; dealership experience desired.

Responsibilities :

• Recruit, interview and hire knowledgeable technicians that can follow OEM repair guidelines.
• Coach and mentor technicians to produce quality repairs in an efficient manner.
• Responsible for managing the service department’s financial goals by analyzing efficiencies and gross profit margins.  Contributing factors include productive staffing, customer relations / retention, & all aspects of the service department operations.
• Ensure that customers receive prompt, courteous, & effective service.
• Assign work & supervise Diesel Technicians; serve as a liaison between technicians & customers.
• Take ownership of the customer experience by carrying out additional assignments, leaving the customer with a positive dealership experience
• Excellent communication skills externally & internally; build lasting relationships with customers.

Qualifications :

Desired Qualifications :

Physical Requirements :

Employee Benefits :

EOE : Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business needs