Client Care Coordinator

The Role :

In this pivotal role, you will play a key part in our continued success. You will be responsible for a variety of essential duties. This is to ensure the best client, family, caregiver match and customer service experience possible. This role works closely with clients and families daily, to be able to learn and have a deep understanding of what they need and want. This role with work closely with our Scheduler position to ensure we are providing Premier quality service to each of our clients.

Responsibilities :

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, WellSky (formerly ClearCare) and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing / screening for employees

Participate in after hours on call 5 weekdays per month and 1 weekend per month

Benefits :