Job Purpose : Provides customer service by procuring, installing, and maintaining equipment; maintaining facilities; meeting financial objectives; managing staff. Duties :
Accomplishes plant operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves plant operations operational objectives by contributing plant operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets plant operations financial objectives by forecasting requirements; preparing an annual budget; scheduling and approving expenditures; analyzing variances; initiating corrective actions.
Establishes customer service by establishing installation priorities; directing installation schedules.
Maintains reliable customer service by developing and implementing equipment maintenance programs; evaluating new technologies; developing service objectives.
Anticipates service demands by ensuring space capacity.
Prepares for and responds to emergencies by developing a disaster preparedness plan; inspecting emergency equipment; activating and managing disaster and recovery operations.
Maintains facilities by developing maintenance and appearance programs; contracting for services; evaluating and meeting capacity requirements; planning and managing construction programs.
Maintains safe, secure, and healthy work environment by establishing and enforcing standards and procedures; complying with legal regulations.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes plant operations and organization mission by completing related results as needed. Skills / Qualifications : Staffing, Telecommunications Technologies, Telecommunications Knowledge, Telecommunications Systems Engineering, Documentation Skills, Safety Management, Customer Service, Problem Solving, Quality Management, Project Management, Audiovisual Maintenance
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