Order Management Manager

A company is looking for an Order Management Manager.

Key Responsibilities

Lead a team of operations specialists to monitor and manage real-time order performance across multiple fulfillment channels

Own and track operational KPIs, including backlog aging and order processing speed, to ensure efficiency and accuracy

Collaborate cross-functionally to identify and resolve order issues, improve processes, and maintain scalable SOPs

Required Qualifications

5+ years of experience in order management, fulfillment operations, or supply chain in e-commerce or retail

2+ years of experience managing teams in operational roles

Proficient in order management systems (OMS) and warehouse management systems (WMS)

Data-driven with experience in building and tracking KPIs related to order fulfillment

Strong ability to work collaboratively with cross-functional teams and external partners