Patient Service Representative

The Patient Service Representative (PSR) coordinates across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff.   The PSR assists in coordination of healthcare and patient-centric care management by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.

The PSR also follows-up on calls by completing research, solving problems, and contacting various parties to implement solutions.

The PSR is a member of the Patient Centered Medical Home healthcare team approach to delivering care in a proactive, planned, and coordinated evidence-based care.

The role of the PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient’s needs and preferences for quality health care.

The PSR will report to and receive supervision from the Billing Coordinator.

As a PSR, employees will be expected to operate efficiently at either the Front Desk or Call Center.

Front Desk :

• responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing / encounter information into corporate practice management system accurately and timely, collecting co-payments, deductibles, etc. from patients, and collecting billing information for all payer types.

Call Center :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

QUALIFICATION REQUIREMENTS :

EDUCATION and / or EXPERIENCE :

LANGUAGE SKILLS :

MATHEMATICAL SKILLS :

REASONING ABILITY :

COMPETENCY / SKILLS REQUIREMENTS :

Use of computer skills to include Microsoft Word and Excel.   CERTIFICATES, LICENSES, REGISTRATIONS :

OTHER SKILLS AND ABILITIES :

PHYSICAL / MENTAL DEMANDS :

WORK ENVIRONMENT :

RISK CLASSIFICATION LEVEL :