Computer Operator I

Job Description : SUMMARY :

The Computer Operator I will provide customer service and support services to satisfy the overall operational objectives and meeting the needs of the MaD Soldier Network Resource Center (SNRC).

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensures that SNRC is open or closed at the necessary and scheduled times of operation.
• Ensures that SNRC equipment (i.e., printers, shredders, etc.) and the surrounding area are kept clean.
• Ensures that soldiers sign in and out properly when wanting to use any workstations in the computer lab.
• Tracks, monitors, and assigns computer stations to waiting personnel and soldiers wanting to use the SNRC.
• Assists users with basic logon issues. Guides users to the next level of support if problems are unable to be solved at a Computer Operator level 1.
• Answers basic questions asked by soldiers and personnel relating to SNRC subject only.
• Assists users with printing and scanning.
• Maintains, projects and requests supplies when needed for the daily operation of the SNRC to proper personnel and departments.
• Verifies basic network activity problems and promptly forwards any issues to the IMS department.
• Creates and forwards reports using Microsoft Office products to help track SNRC usage to the supervisor upon request.
• Ensures that visitors of the SNRC adhere to all usage and safety policies.
• Understand and comply with all Performance Work Statement requirements.
• Adherence to all TLC Policies accessed through Deltek Costpoint via the following path.

o People >

Employee Self Service >

Company >

Company Links >

TLC Policies.

oPlease see the Notes Field for Login information.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES :

SUPERVISORY RESPONSIBILITIES :

EDUCATION and / or EXPERIENCE :

Essential :

Preferred :

Requirements : LANGUAGE SKILLS :

Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to customers, internal and external, clients and other employees in the organization. Ability to interpret instructions and information and explain to others in the performance of this job in English.

PHYSICAL DEMANDS :

WORK ENVIRONMENT / HOURS :

EXPECTATIONS :