Front Desk Receptionist

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary

The Front Desk Receptionist serves as the first point of contact for individuals seeking services at the 23-Hour Crisis Stabilization Program. This role is responsible for maintaining a safe, professional, and organized front-of-house environment while supporting intake flow, visitor management, and administrative coordination.

The receptionist plays a critical role in supporting a trauma-informed, person-centered environment by ensuring all clients, visitors, and community partners are greeted with professionalism, dignity, and respect.

Primary Responsibilities

Front Desk & Client Reception

• Greet clients, visitors, law enforcement, EMS, and community partners professionally.
  
  
• Monitor and control facility entry in accordance with safety protocols.
  
  
• Notify clinical staff of client arrivals and coordinate intake flow.
  
  
• Maintain visitor logs and ensure proper sign-in/sign-out procedures.
  
  

Administrative Support

• Answer and route incoming phone calls appropriately.
  
  
• Provide general program information while maintaining confidentiality.
  
  
• Scan, file, and manage intake documentation.
  
  
• Maintain accurate census tracking logs.
  
  
• Support data entry into electronic health record (EHR) systems as assigned.
  
  

Safety & Compliance

• Ensure lobby remains orderly and secure.
  
  
• Immediately report safety concerns to clinical or security staff.
  
  
• Follow HIPAA confidentiality guidelines at all times.
  
  
• Maintain professional boundaries in a behavioral health setting.
  
  

Customer Service & Crisis Sensitivity

• Remain calm and professional in high-stress situations.
  
  
• Demonstrate empathy and non-judgmental communication.
  
  
• Support de-escalation efforts by promptly alerting appropriate staff.
  
  

Qualifications

Required:

• High school diploma or GED.
  
  
• Minimum 1 year of front desk, administrative, or customer service experience.
  
  
• Strong verbal communication and organizational skills.
  
  
• Ability to work in a fast-paced behavioral health environment.
  
  
• Basic computer proficiency.
  
  

Preferred:

• Experience in healthcare, behavioral health, or crisis settings.
  
  
• Knowledge of HIPAA regulations.

Work Environment

This position is located in a behavioral health crisis stabilization setting. The receptionist may encounter individuals experiencing emotional or behavioral distress and must remain composed and professional at all times.

Shifts may include holidays.

Competencies

• Professional communication
  
  
• Emotional intelligence
  
  
• Situational awareness
  
  
• Confidentiality and discretion
  
  
• Team collaboration