Ford Service Advisor

Job Description

Job Description

Job Title : Ford Service Advisor

Job Summary :

The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.

Key Responsibilities :

• Greet all customers in a prompt, courteous, and professional manner.
• Clearly communicate vehicle symptoms and service needs between customers and technicians.
• Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
• Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
• Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
• Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
• Review completed work with customers and ensure their understanding of repairs performed and associated costs.
• Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
• Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
• Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
• Keep service drive, advisor stations, and customer waiting areas clean and organized.

Qualifications :

Additional Requirements :

Work Environment :