Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
· In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
· Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
· In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
· E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
· Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
· Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
· Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
· Read and follow directions given in the note section
· Ensure quality and freshness of all items chosen
· Communicate with customers via a portable phone and respond to calls in a professional and timely manner
· Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
· Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
· Process the orders through the point of sale (POS) system
· Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
· Maintain organization and cleanliness of staging areas and equipment
· Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
· Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
· Perform required opening and closing procedures
· Assist in training new e-Commerce team members
· Meet/exceed productivity standards
· Ability to work cooperatively in high paced and sometimes stressful environment.
· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
· Ability to act with honesty and integrity regarding customer and business information.
· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
· Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Online Grocery Pick-Up Clerk • Phoenix, AZ, United States
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