Optometry Patient Care Coordinator

Job Description

Job Description

REPORTING RELATIONSHIPS

Position Reports to : Optometry Clinic Manager

Positions Supervised : None

POSITION SUMMARY

This position will serve as the primary point of contact for patients, ensuring a positive experience from scheduling to follow-up. Responsibilities include appointment coordination, patient record management, insurance verification, and support for clinical tasks such as pretesting and contact lens training. The ideal candidate will foster patient loyalty by creating a welcoming and positive experience. This role requires building and maintaining strong personal connections with new individuals on a daily basis. Spanish-speaking skills are highly preferred.

This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time.

KEY RESPONSIBILITIES

• Patient Interaction : Welcome patients in person and by phone; maintain confidentiality; assist with scheduling and paperwork; contact patient referrals
• Scheduling : Manage provider calendars across multiple locations; confirm appointments; optimize patient flow; keep patient appointments on schedule by notifying the provider of the patient's arrival
• Insurance & Billing : Verify benefits, obtain authorizations, and review coverage with patients.
• Records Management : Collect payments; update patient accounts; scan and record exam information; Protect patients' rights by maintaining the confidentiality of personal and financial information.
• Clinic Support : Maintain reception area; assist with pretesting and contact lens training; cross-train for technician / optician duties.
• Other Duties : Perform additional tasks as assigned by the Clinic Manager.

QUALIFICATIONS

Education : High school diploma / GED required.

Experience : Minimum 1 year in medical reception; insurance and billing experience preferred.

Skills :

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger dexterity :

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Talking :

Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly

Average Hearing :

Able to hear average or normal conversations and receive ordinary information

Average Visual Abilities :

Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery

Physical Strength :

Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)

WORKING CONDITIONS

None :

No hazardous or significantly unpleasant conditions (Such as in a typical office)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability :

Ability to deal with a variety of variables under only limited standardization

Able to interpret various instructions

Mathematics Ability :

Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs

Language Ability :

Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar

Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Rocky Mountain University is an Equal Opportunity Employer.