Welcome Coordinator / Medical Front Office

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Check out this for a sneak peek into the life of an Oak Street Welcome Coordinator!

Core Responsibilities

Welcoming patients and guests

Conducting visit check-in and assisting patients with required forms

Collecting co-pays

Updating patient information and making changes in electronic medical record platform

Scheduling / rescheduling appointments within electronic medical records platform

Managing phone lines by answering, taking messages, and conducting outbound calls as instructed

Managing faxes in the electronic fax platform

Maintaining the cleanliness of the Welcome and Community Room areas

May be required to float to other centers in the region on an infrequent basis

Other duties as assigned

What we're looking for

Required

Strong computer skills required and basic knowledge of Google Suite

Professional phone etiquette

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Strongly preferred

Experience in customer service setting strongly preferred

Some college preferred

Other Skills

A flexible and positive attitude

A welcoming and nurturing attitude toward our patient population of older adults

High level of integrity

Someone who embodies being 'Oaky'