Sr. Product Manager, Easy to Run, Popeyes

Senior Product Manager, Easy To Run

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

As the Senior Product Manager, Easy to Run, you will be responsible for building a seamless restaurant operating experience that makes it easy to consistently deliver the best product for our guests. Your purview will encompass three pivotal domains : kitchen production management, product fulfillment, and post order communication. Kitchen production management initiatives involve predictive demand forecasting and providing employees with real-time instructions to ensure a steady supply of fresh chicken. Product fulfillment entails optimizing the tools / interfaces used by team members to streamline and optimize speed of service and order accuracy. Post-order communication empowers restaurants to keep guests informed of their order status.

In collaboration with leadership and cross-functional partners, you will craft a comprehensive strategy for team member experience and develop a roadmap rooted in meticulous qualitative and quantitative analysis. Employing data and UXR principles, you will prioritize initiatives by harmonizing deep customer compassion with tangible business impact. Your role will entail close collaboration with operations, engineering, design, and analytics throughout the entire lifecycle, from ideation to execution, AB testing, and delivery phases. Furthermore, you will champion our approach with stakeholders and transparently communicate our progress and impact every step of the way.

This position is based in Miami, FL and is in the office five days a week.

Roles & Responsibilities

• Define and deliver a comprehensive product, prioritizing features and enhancements based on business objectives, user feedback, and market trends.
• Set KPIs as leading indicators for restaurant operations and team member experience measure progress towards goals
• Communicate the value proposition of new products to all go-to-market teams and ensure that support materials and packages are created for the Field teams and our Franchisee partners
• Identify long-term opportunities based on research, analysis and a strategic view of the direction of the market and Popeyes business
• Collaborate with cross-functional partners to define success metrics, scope product features and develop strategies that support customer needs
• Promote a culture of data-driven + agile decision making
• Be accountable for the craftsmanship of the experiences developed.
• Communicate updates to senior leadership, stakeholders, and franchisee partners on a regular cadence

Qualifications & Skills

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.