Tier II Help Desk Technician

A company is looking for a Tier 2 Help Desk Technician.

Key Responsibilities

Receive and analyze escalated tickets from Tier I AESMP support

Perform functional troubleshooting of ATIS Training issues and document solutions

Manage cases to full resolution in accordance with established SLAs and workflows

Required Qualifications

3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role

Secret clearance

Ability to diagnose functional issues and understand underlying system workflows

Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles

Possess DoD 8140 qualification or able to complete within 6 months