Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

problem solvingtime management skillscustomer service and supportability to multitaskproblem-solving skillseffective communicationstrong analytical and problem-solving abilitiescustomer service experienceadaptabilitycrm familiarityfamiliarity with crm systemsmulti-taskingcollaborationpositive attitudecommunication skillsfluent in multiple languagescustomer feedbacksales supportcustomer satisfaction commitmentstrong interpersonal skillscrm systems and practicesflexibility and adaptabilitycustomer serviceflexible schedulingactive listeningorganizationstrong oral and written communicationknowledge of crm systemsteamwork and collaborationsalesexcellent organizational skillscustomer satisfaction and service excellencewritten communicationflexible schedule availabilityempathymultitaskingproblem resolutionflexibility in scheduleanalytical and problem-solving abilitiesmultitasking and prioritizationorganization skillsability to multitask and prioritizeflexibility in schedule availabilityoral and written communication skillscustomer feedback gatheringstrong communication skillscustomer service softwarecustomer satisfactionanalytical abilitiesconflict resolutionanalytical skillscustomer service representativesbilingual or multilingual abilitieslanguage fluencybasic understanding of business operationsstrong analytical skillsservice excellencedocumentationoral communicationprioritizationflexibilitytime managementability to multitask and prioritize effectivelypositive attitude and resiliencecommunicationproblem-solving abilitiescustomer service skillsbilingualismcustomer feedback managementteamworkinterpersonal skillscrm systemsstrong oral and written communication skillsproficiency in customer service software and toolsteam collaborationfamiliarity with crm systems and practicesresilienceproficiency in customer service softwarecustomer relationship management (crm)customer service software proficiencyproblem-solvingresilience in challenging situationsbasic understanding of business operations and customer needscrm systems familiarityorganizational and time management skillscustomer feedback analysisexcellent organizational and time management skillsorganizational skillsability to multitask and prioritize under pressurecrm knowledgeability to multitask and prioritize effectively under pressure

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000