Planetree Person Centered Care Consultant Brazil

Person Centered Care Consultant Brazil

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care Consultant, Brazil to join our highly engaged consulting team on a contract basis, working with healthcare organizations across Brazil to implement evidenced-based, PCC practices. Our PCC Consultants work alongside client teams, "rolling up their sleeves" to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. Our consultants wear many "hats" : trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations to advance a compassionate, person-centered vision for healthcare.

PCC Consultants apply their deep understanding of the global healthcare landscape including industry trends and key challenges and priorities to meet client needs. They own the day-to-day client relationship and partner to implement person-centered care practices. They work cross-functionally with internal team members to identify new opportunities to address client challenges, ensure solutions are implemented on time, and align with the client's PCC strategy. Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.

The ideal candidate will have prior experience implementing Planetree's evidence-based framework for person-centered care and / or deep experience implementing PCC practices within a complex healthcare environment.

Responsibilities include :

• Coach and support staff at client healthcare organizations to implement Planetree's PCC Framework according to the Planetree Method.
• Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services.
• Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement / transformation activities.
• Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree's "roll up your sleeves" approach to partnership and service.
• Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change.
• Understand, implement, and teach process improvement methodologies.
• Actively and curiously engage in continuous learning related to the evolution of person-centered care.
• Demonstrate an ability to consolidate large datasets into distilled themes and recommendations, including an understanding of relationships between qualitative and quantitative data.
• Independently manage travel and logistics related to client engagements.
• Complete required training and maintain competency in all Planetree products and services.
• Seek feedback and review evaluation data to support continuous improvement in service delivery.
• Deliver services and content with high fidelity according to internal guidelines.
• Collaborate with sales teams as required for complex proposals, client requirements, and requests for proposals.
• Contribute to Planetree thought leadership and marketing as needed through webinars, case studies, outreach, etc.
• Live and uphold Planetree values in all interactions with colleagues, partners, and clients.
• Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree's mission.
• Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness.
• Be willing to give and receive constructive, just-in-time feedback.
• Contribute to Planetree's organizational learning and development by bringing field experiences and insights back to the team to drive innovation.
• Complete mandatory training as required.
• Manage and update all client information in Salesforce.
• Track billable hours for client work to maintain accurate invoicing.
• Ensure minimum billing targets are achieved based on client delivery obligations.
• Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with the Finance team.
• Direct, hands-on experience implementing PCC or related practices or improvement programs within a complex healthcare organization.
• Demonstrated interest in driving positive change in healthcare.
• Comfortable engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures.
• Able to manage multiple projects with competing priorities and timelines and deliver high-caliber work on time and budget.
• Flexible and able to adapt to various situations and conditions.

Performance objectives will be established at the beginning of the team member's period of employment. These objectives will be discussed and agreed with the team member's direct line manager. This will form the team members' Development & Performance Plan for the year.

Performance will be evaluated by :

Planetree is a non-profit 501 (c) 3 organization. We work in over 35 countries and value diversity in our work and workplace. In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following : SSN / SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and / or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree's employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.