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Service Porter
Service PorterSwickard Auto Group • Oakland, CA, United States
Service Porter

Service Porter

Swickard Auto Group • Oakland, CA, United States
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  • [job_card.full_time]
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Job Type

Full-time

Description

No prior automotive industry experience is required to apply!

The Service Porter is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Responsibilities :

Vehicle Movement and Organization :

  • Safely move vehicles within the service department (between service bays, parking lots, etc.).
  • Organize vehicles on the service lot according to dealership display standards.
  • Assist with customer vehicle pick-up and drop-off.

Customer Service :

  • Provide a friendly and professional demeanor to customers.
  • Assist customers with loading and unloading belongings from their vehicles.
  • Answer basic customer questions and direct them to service advisors when needed.

    • Service Department Support :

  • Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
  • Assist service advisors and technicians with tasks as directed.
  • May shuttle customers to and from dealership (if applicable).

    • Additional Responsibilities :

  • May perform errands for the service department, such as picking up parts.
  • Adhere to all safety regulations and procedures.
  • Other duties as assigned

    • Qualifications :

  • Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Education : High school diploma or equivalent.
  • Experience : No previous experience required!
  • Certifications : Valid driver's license with a clean driving record.
  • Skills :
  • Strong work ethic with a positive and helpful attitude.
  • Ability to work independently and as part of a team.
  • Excellent attention to detail and a commitment to quality.
  • Good physical condition able to perform manual labor tasks (standing, bending, lifting).
  • Excellent communication and interpersonal skills.

    • Benefits of Working at Swickard :

  • Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
  • Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Positive Culture - Be part of a supportive and collaborative team.
  • Growth Opportunities - Opportunities for continued personal and professional growth.
  • Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

    • About Us

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We're a hospitality company that happens to sell cars, parts, and services.
  • We are a team. Everyone plays a role in our success.
  • Culture : Our culture is defined by a few core principles : We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
  • Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

    • Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

    To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

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