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Service Now Implementation Project Manager
Service Now Implementation Project ManagerLuminous Technology Group • Ventura, CA, US
Service Now Implementation Project Manager

Service Now Implementation Project Manager

Luminous Technology Group • Ventura, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

Job Description

ServiceNow PPM Implementation Specialist (Project Manager / Business Analyst)

LOCAL CANDIDATES ONLY

Service Now Project Management Experience Required

Must be available on-site in Ventura 3-4 days per week. No travel expenses available for this position.

Overview

We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.

Key Responsibilities

1. ServiceNow PPM Implementation & Configuration

  • Lead the end-to-end implementation and configuration of the ServiceNow PPM module.
  • Translate complex business requirements into technical solutions within the ServiceNow platform.
  • Configure core PPM functionalities, including :

Project and Operational Work Tracking

  • Time Entry and Reporting
  • Project Intake and Demand Management (Idea / Demand to Project lifecycle)
  • Resource Management (Demand / Supply Tracking)
  • Financial Planning and Portfolio Management (as needed).

    • 2. Business Analysis & Stakeholder Management

  • Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.
  • Develop functional specifications, process flows, and use cases.
  • Serve as the primary liaison between technical development teams and business stakeholders.

    • 3. Training, Adoption, and Change Management

  • Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).
  • Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.
  • Create and maintain high-quality documentation for processes and system usage.

    • 4. Platform Optimization & Operational Support

  • Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation.
  • Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.
  • Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.

    • Required Qualifications

  • Proven Experience : Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation.
  • ServiceNow Expertise : Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite).
  • Technical Skills : Deep understanding of ServiceNow platform capabilities, configuration, and best practices.
  • Functional Knowledge : Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.
  • Communication : Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences.

    • Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management.
  • Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).
  • PMP, PMI-ACP, or other relevant project management certifications.
  • Experience working in healthcare environment

    • Location and Work Structure

  • The consultant must be available for onsite presence three days per week at our office location in Ventura, California .

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

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